Web Authentication Login Issue Where Login Reprompts Upon Successful Login

Mindwatering Incorporated

Author: Tripp W Black

Created: 01/19/2011 at 02:08 AM


Domino Server Issues Troubleshooting

User bring up server (e.g. http://myserver/mydb.nsf) and receives standard session authentication login prompt.
If user enters an incorrect username and password the incorrect username or password error message appropriately is returned with the login prompt again.
However, if the user enters correct credentials and attempts to login, then the same original login prompt appears again. User cannot log in. No matter how many times they enter the id and password, the screen just flashes and re-prompts the user.

This is correct functionality with Multi-server SSO. You are supposed to use the FQDN not just a hostname. Give the user the full address of the server (e.g. myserver.mindwatering.net/mydb.nsf).

If you do a "set config WEBAUTH_VERBOSE_TRACE=1" in the console, you will see the successful login and then the last debug line will display an Anonymous result. This will mistakenly lead you to conclude something is wrong with authentication or directory assistance, when that is not the case. The issue is that the login doesn't match the Internet Site document domain names for the login.

Indexing Terms:
Looping Login
Looping Prompt

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