Message Tracking Error and Steps to Fix MTC

Mindwatering Incorporated

Author: Tripp W Black

Created: 07/23/2010 at 10:32 PM

Category:
Domino Server Issues Troubleshooting
Mail Routing

Error:
Following Message Tracking error is displayed on the console when some messages are routing:
"MT Collector: Failed updating entry in message tracking store: [inmsgid]=##### & [inrcp]=###@Domain: No documents found."

Resolution:
Issue following commands to clean up MTC:

> tell mtc purge n
n - number of days, documents older than n days are purged.
> tell mtc reindex
> tell mtc process

If necessay, run fixup -j against the mtdata/mtstore.nsf application.

Alternately, you tell mtc quit and delete the application and let the system re-create it.

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